Merlin Mann and John Gruber on Being Awesome on the Internet

Well, I just found another panel at SXSW that I should have been at but some how missed.  Merlin Mann of 43 Folders and John Gruber of Daring Fireball led a panel entitled “149 Surprising Ways to Turbocharge Your Blog With Credibility!”  (Click on the link and listen to the audio.)

The panel is  about if you’re going to do something on the Web that you should do something that you love… do something that you’re obsessed with.  Don’t just do it because someone else did it and was successful at it.   They panel also talked about things like measuring success.  The content is SOLID.

I have a lot of respect for both of these guys.  They’ve both been successful at what they do and yet they don’t give you any bull… they don’t sugar coat what the world looks like.  They could give the 12 steps to being a blogger that makes money but that’s not them. They shoot from the hip about their experiences, despite the fact that what they’re saying may defy some of the conventional wisdom that you may read in a lot of the stock and trade blogs.

I think their session audio is a must listen for any one who’s trying to make stuff on the Web.


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Zappos’s Tony Hsieh on Company Culture & Customer Service

This morning I was walking around Capitol Hill listening to the opening keynote that Zappos’s CEO Tony Hseih gave at SXSW on company culture and good customer service.  I think this is a must listen to.  Like, listen to this right now.

If you’re in a position of leadership, it’s important because you’re going to walk away with some solid nuggets about how to run your business.  If you’re an employee, it will give you some things to look for when you decide where you want to work.

I feel incredibly blessed.  I believe that our leadership team at Clearspring, especially our CEO Hooman Radfar, really gets what Tony is talking about in this keynote.  I feel like we have a great company culture, where folks are excited to go to work everyday.  We also put a high premium on quality customer service.


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