Zappos’s Tony Hsieh on Company Culture & Customer Service

This morning I was walking around Capitol Hill listening to the opening keynote that Zappos’s CEO Tony Hseih gave at SXSW on company culture and good customer service.  I think this is a must listen to.  Like, listen to this right now.

If you’re in a position of leadership, it’s important because you’re going to walk away with some solid nuggets about how to run your business.  If you’re an employee, it will give you some things to look for when you decide where you want to work.

I feel incredibly blessed.  I believe that our leadership team at Clearspring, especially our CEO Hooman Radfar, really gets what Tony is talking about in this keynote.  I feel like we have a great company culture, where folks are excited to go to work everyday.  We also put a high premium on quality customer service.


Bookmark and Share

Advertisements

Playing with Online Video

I’m experimenting with online video. I see it as one more way that I can connect with people. Expect more soon.

If you have something you wanna say and wanna be on my video show, drop me a note.

Listen to Podcast of me on KPFA’s Pushing Limits

So Friday was another first for me, I was a guest on the  KPFA radio show Pushing Limits in Berkeley, California. The show is about disability life.

That episode was covering Web accessibility.  We had a really great discussion about things like Flash accessibility, CAPTCHA, and practical guidance for people making Web sites.  It was a TON of fun.

Well… if you’re interested,  you can now listen to the podcast of the show on their Web site.  Let me know your thoughts.    I think it went really well for me first time on the radio professionally.