Customer-Facing Employees Need To At Least Have Manners

I met Lauren at her office the other night so we could ride home together. She asked me to run into UPS and drop something off for her.

So I went into UPS and the guy behind the counter never looked at me. I always wait for someone to look up & acknowledge me. When he talked to me, it was in a barely audible tone. It was kinda rude.

If you’re going to hire someone to be a customer facing employee then I think you need to hire someone who’s at least polite. A good prospect is friendly and makes me feel good about the service they’re going to provide.

Isn’t this common sense?

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