Om Malik: I’m in the business of making my customers happy.

I’m a pretty religious listener of the Leo Laporte’s online show This Week in Tech and have been for a long time.

This Sunday, he had GigaOm founder Om Malik and All Things D‘s Editor Kara Swisher on.  These are two tech journalists that I have a tremendous amount of respect for.  They both write well thought out smart blogs.

Well, around 1 hour and 15 minutes into the show they get into this great discussion about new vs. old media and how it’s not about the medium for the content and it’s about the content itself.

Om gives a fantastic quote, which I thought was worth calling out and I think speaks a lot to the success that he’s seen. He says…

I’m in the business of making my customers happy.  My customers are my readers.  If they’re happy everything else will follow.

Right on Om. You pump out great content and thus I keep on reading.  It’s a good word for all of us.  We need to keep the main thing, our customers, the main thing.

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