Yesterday, I did an e-mail interview with Boston Entrepeneur John Moore for his blog about some of the community management work that we do for AddThis at Clearspring….
A friend of mine on Twitter noted that the AddThis team, which is a clearspring company, provides great support via its community. I reached out to Justin Thorp, the Community Manager for AddThis, to learn more.
Q. How does social media fit into the overall goals of your business?
A. We utilize social media as a way to meet potential customers and sustain relationships with our existing customers.
I’m flattered to have gotten a couple of these recently. I’ll post the next one up when it arrives. Excited that more and more folks are interested in customer service and community management.
Oatmeal Stout - Justin Thorp's blog 