The Future of Community Management

I’m super excited and honored to be helping with my good friend Saul Colt‘s core conversation at SXSW on the Future of Community Management

Community Management is a key role in any startups but with any new role in a company they need to evolve over time to survive and prosper. Come listen some of the smartest people in this space [Saul Colt (, Sarah Prevette (, Justin Thorp (, Amber Naslund (Radian6), Seamus Condron (MediaBistro) and Andres Glusman (] discuss what the future of community management will look like because the future role is more than just drinking with customers!.

Saul has been an inspiration for the work that I do.  I’m excited to hear what he has to say.  He’s also assembled a really amazing group of people, folks who’ve been pioneers in the community management space whom I’m excited to learn from.  The panel is on Monday at 3:30pm.

Between now and the panel, definitely plan on writing up some more of my thoughts and posting them here.  So, stay tuned.

One thought on “The Future of Community Management”

  1. First, there was the Cluetrain Manifesto. Then there was wikinomics. At one time, community managers were just supposed to get customers in the door. Now, the whole enterprise is going social and community managers are there to shape the people part of the UX. See for a thought provoking take on community management as the real risk management. Here’s hoping that the future is a bright one.

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