This morning I was walking around Capitol Hill listening to the opening keynote that Zappos’s CEO Tony Hseih gave at SXSW on company culture and good customer service. I think this is a must listen to. Like, listen to this right now.
If you’re in a position of leadership, it’s important because you’re going to walk away with some solid nuggets about how to run your business. If you’re an employee, it will give you some things to look for when you decide where you want to work.
I feel incredibly blessed. I believe that our leadership team at Clearspring, especially our CEO Hooman Radfar, really gets what Tony is talking about in this keynote. I feel like we have a great company culture, where folks are excited to go to work everyday. We also put a high premium on quality customer service.
3 thoughts on “Zappos’s Tony Hsieh on Company Culture & Customer Service”
JT! This is good. I am real interested in the part on marketing and word of mouth by excellent customer service. Thanks putting this up.