While there management has been kind of accessible, they really need someone who’s smack dab in the middle of the folks that use the product on a daily basis.
They need someone who’ll communicate constantly what’s going on and help even more so maintain this relationship.
Twitter is obviously a tool that folks depend on so it’s extra important to give special attention to the community and it’s feelings about it.
It’s all too easy for a community to turn on a product and move somewhere else.
PS – No, I’m not offering myself for the job. I’m very happy at Clearspring.