Contact Forms Feel Like Black Holes

I’m really starting to have a dislike of contact forms.  You want to get in touch with someone or with a company and the only option that you have is a contact form.

Contact forms really feel like I’m sending my thoughts into this ominous black hole where nothing comes out of it.

As a company if you wanna be more inviting of conversation with your customers, don’t force people to e-mail  Give your customer a person to get in touch with… an actual person.

Yes, you’ll say “oh but I’ll get spam.”  Well, spammers are smart enough that you’ll get spam regardless.  Plus, spam filters are good enough that it really shouldn’t be a problem any more.  I get spam once a week.

So… be welcoming!  Put an e-mail address for a real person on your Web site.

2 thoughts on “Contact Forms Feel Like Black Holes”

  1. Real people rule. Businesses need to relearn that. It’s basic. You don’t need a MBA to practice it and the ROI is very visible.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s