Zappos’s Tony Hsieh on Company Culture & Customer Service

This morning I was walking around Capitol Hill listening to the opening keynote that Zappos’s CEO Tony Hseih gave at SXSW on company culture and good customer service.  I think this is a must listen to.  Like, listen to this right now.

If you’re in a position of leadership, it’s important because you’re going to walk away with some solid nuggets about how to run your business.  If you’re an employee, it will give you some things to look for when you decide where you want to work.

I feel incredibly blessed.  I believe that our leadership team at Clearspring, especially our CEO Hooman Radfar, really gets what Tony is talking about in this keynote.  I feel like we have a great company culture, where folks are excited to go to work everyday.  We also put a high premium on quality customer service.


Bookmark and Share

Advertisement

3 thoughts on “Zappos’s Tony Hsieh on Company Culture & Customer Service

  1. JT! This is good. I am real interested in the part on marketing and word of mouth by excellent customer service. Thanks putting this up.

  2. Pingback: Networking//Meet Intereting People « The Calculus

  3. Pingback: The 4 Keys to a successful (re:profitible) Spa & Salon | Complexions Spa & Salon - Albany, New York

Leave a Reply

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

Please log in to WordPress.com to post a comment to your blog.

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Connecting to %s